Full program description
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Strengthening the community by providing innovative educational solutions for industry training and personal and professional enrichment.
The NorthWest Arkansas Workforce Development Business and Professional Catalog showcases course topics ranging from beginner to advanced options in Microsoft Office, project management, career development, administration, human resources, sales and marketing, supervision and management, workplace essentials, technical training and more. Most courses are available in Spanish (instructor-led only). Interested in eLearning or Self-Paced options, visit here.
Contact Us today to let us help you define customizable training solutions for your organization.
Key Skills or Abilities are aligned to course topics. More courses available.
Administration -- Administrative Office Procedures, Customer Support, Telephone Etiquette, Meeting Management, Organizational Skills, Social Media in the Workplace, Basic Bookkeeping
Career Development -- Self Leadership, Goal Setting and Getting Things Done, Ten Soft Skills You Need, Emotional Intelligence, Job Search Skills, Personal Productivity, Public Speaking, Networking (Outside/Within), Women in Leadership
Computer/Technology Skills -- Microsoft Office 2016 (Individual or Suite) - Access, Word, Excel, PowerPoint, Outlook, AWS Cloud Foundations and AWS Architect, Fiber Optics, FAA Drone Commercial Operator Certification Prep
Communication/Customer Service -- Contact Center Training, Communication Strategies, Interpersonal Skills, Business Writing, Handling a Difficult Customer, Telephone Etiquette, Appreciative Inquiry, Telework and Telecommuting
Data Analysis –Advanced Data Analysis, Power BI, Google Analytics, Financial Analysis and Planning for Non-Financial Managers (Certificate in Accounting and Finance for Non-Financial Managers)
Design Software –- Adobe Illustrator and Adobe InDesign Essentials
Digital Skills and Automated Environments -- Cybersecurity, Mobile Learning, Telework and Telecommuting, Digital Citizenship, Social Media in the Workplace, Adult Learning (Mental and Physical Skills)
Full Suite of Spanish Professional Development Courses -- Essential Soft Skills topics shown as equivalent to courses throughout the catalog
Human Resources -- Hiring Strategies, Onboarding Millennials, Workplace Diversity and Inclusion, Workplace Harassment/Violence, Business Ethics, Employee Recruitment, Employee Recognition, Health and Wellness at Work, Generation Gaps, Universal Safety Practices
Personal Enrichment -- American Sign Language I/II, Increasing Your Happiness, Managing Personal Finances, Work-Life Balance, Stress Management, Social Intelligence
Presentations/Sales -- Assertiveness and Self-Confidence, Negotiation Skills, Presentation Skills, Facilitation Skills, Proposal Writing, Contract Management, Sales Fundamentals, Marketing Basics
Problem Solving/Critical Thinking --Creative Problem Solving, Appreciative Inquiry, Design Thinking, Attention Management, Risk Assessment and Management
Project Management/Operations -- Project Management Prep, Lean Process and Six Sigma, Business Succession Planning, Ten Soft Skills You Need, Supply Chain Management, Contract Management, Servant Leadership
Leadership/Supervision and Management -- Being a Likable Boss, Change Management, Developing Corporate Behavior, Delivering Constructive Criticism, Team Building through Chemistry, Employee Motivation, Budgets and Financial Reports, Coaching and Mentoring, Supervision 101, Team Building for Managers
Teamwork/Collaboration --Diversity and Inclusion, Generation Gaps, Virtual Team Building, Emotional Intelligence, Improving Mindfulness, Civility in the Workplace, High Performance Teams (Inside Company/Remote)
Workplace Safety -- Office Safety, Universal Safety Practices, Safety for Everyone (3-course Suite), OSHA 10/30 General and Construction Industry
*Contact us to discuss Technical or Industrial Training for Apprenticeship and Non-Traditional Apprenticeships in Manufacturing and other Regional Industries
Contact us for Customized Training
Business and Professional Development
Shewmaker Center for Workforce and Economic Development
479-323-2775 (text) 479-619-4175 (ofc) M-F 8a-5p, after hours by appointment
Course certificates are provided upon completion. Earn CEU's or Digital Certificates/Badges to showcase your achievements!
Many of these courses are approved by the Arkansas Workforce Innovation and Opportunity Act (WIOA). Find out if you qualify for financial assistance by emailing email@example.com.