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Supervision 101 is a Course

Supervision 101

Self-paced

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Full course description

Contact us to schedule training! 

eLearning (self-paced) available now to fit your schedule. Contact us for Instructor-Led Options & Pricing.

Course costs are per participant. Contact us to discuss group rates and additional offerings that may benefit your organization.

Workshop Objectives:

By the end of this workshop, you should be able to:

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path
Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Setting Expectations
  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing
Module Three: Setting Goals
  • Understanding Cascading Goals
  • The SMART Way
  • Helping Others Set Goals
Module Four: Assigning Work
  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach
Module Five: Degrees of Delegation
  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence
Module Six: Implementing Delegation
  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation
Module Seven: Providing Feedback
  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback
Module Eight: Managing Your Time
  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday
Module Nine: Resolving Conflict
  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team
Module Ten: Tips for Special Situations
  • What to Do If You've Been Promoted from within the Team
  • What to Do If You're Leading a Brand New Team
  • What to Do if You're Taking on an Established Team
Module Eleven: A Survival Guide for the New Supervisor
  • Ask the Right Questions of the Right People
  • Go to Gemba
  • Keep Learning!
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations